Water Billing

Customer Service 

For questions about your payment, billing and account information, or to start or stop service contact us at 719-547-5000 during regular business hours, Monday - Friday, 8:00 a.m. to 5 p.m. excluding holidays.

You can also email us at billing@pueblowestmetro.us.

Payment Options

Online Payments

Use our online payment system to pay your bill. To enhance your ability to manage your water account, register for online account access using your billing ID. This option offers 24-hour account access. Services available include:

  • Make payments using a debit or credit card - $2.35 processing fee applies. Payments made prior to midnight will be posted to your account the next business day. Payments made after midnight will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
  • View your account history to include view past statements and transactions.
  • Sign up for paperless billing
  • Update account phone number
  • Update account mailing address

Pay by phone

Call toll free 888-351-4679 to make payments over the phone.

In Person

Pay in person at 20 W. Palmer Lake Dr. (map) with credit/debit cards, cash, check, or money orders Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.


Send payments to:

Pueblo West Metropolitan District
P.O. Box 7299
Pueblo West, CO 81007

Automatic Withdrawal

For your convenience, you may have your water bill automatically paid each month by enrolling in our automatic withdrawal program. You must fill out a form to begin, update or cancel automatically billing. Include a voided check and return to the billing office, 20 W. Palmer Lake Dr. (map) in Pueblo West. Call 719-547-5000 for more information or assistance.

Water or Waste Water Emergencies 

Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem: 719-547-3554 

Due Date 

Water bill payments are due in our office by the 20th of each month. Payments received after the 25th will be subject to a penalty.

Water Rates & Tap Fees

Please see Appendix A regarding Pueblo West Metropolitan District Board approved water rates and tap fees.

Application for Leak Credit

To apply for a leak credit, please fill out this form.