Our Pueblo West Promise

Our internal motto: regardless of who you call at the District, your issue will be addressed. 

Email Standards:

  • All emails will be acknowledged within 48 business hours

Telephone and Voicemail Standards:

  • All phone calls and voicemails will be returned within one business day or 24 hours where services operate on 24 hour cycle day. If you've reached an out of office voicemail, please be sure to follow instructions to get in contact with who is covering that position. 

My Pueblo West App Standards:

  • All requests submitted through the My Pueblo West app will be followed up on within 48 business hours.

How to contact us:


Staff Directory

basic customer service email: