Why does my water smell like kerosene, cat urine or sulfur?
The PWMD uses Chlorine Dioxide Gas as a disinfectant at the water treatment plant. It is a good disinfectant and reduces the formation of compounds, such as trihalomethanes.
When a water tap is open, small amounts of chlorine dioxide diffuse into the air and combine with existing household odors. All homes have volatile organic compounds (VOCs) in the ambient air produced by paint, carpet, new furnishings, scented products (such as soaps, candles, air fresheners or incense), or fresh flowers and many other common household items. The combination of VOC & Chlorine Dioxide have been described as smelling like fuel, oil, kerosene, chemicals or cat urine. The odor will continue until the levels of the VOC's decreases. The remedy, is to increase ventilation by opening windows and turning on fans.
Alternatively, you can remove chlorine dioxide and other chlorine compounds from the water by using an activated carbon filter. This will prevent the formation of VOC compounds that can cause unpleasant odors.

Show All Answers

1. Why do my pipes bang or why do I have low pressure?
2. Why does my water smell like kerosene, cat urine or sulfur?
3. My water smells like chlorine/bleach. Are there a lot of chemicals or extra chlorine in the water?
4. Why do my toilets and sinks have black or pink rings or spots on them?
5. Why is my water discolored or muddy looking?
6. Why does my water look milky white?
7. Why do my pipes freeze?
8. How to prevent frozen pipes.
9. How to thaw pipes if they are frozen.
10. What is the hardness of my water?
11. Do you add fluoride to the water?
12. What happens if the sewer backs up? What can you do?
13. How do I tell if my sanitary sewer problem is in my house plumbing or in the public sanitary sewer main?
14. If my sewer backs up, is it my responsibility to pay for it?
15. How can I avoid future backups?
16. Check your cleanout.
17. I think I have a leak, what do I do?
18. I am moving. What is needed to end my water service?
19. I am moving. What is needed to start my water service?
20. Who do I contact about backflow prevention or conservation?
21. How do I know my water is safe to drink?
22. Where does our water come from?